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Event Details

    Negotiating with the Devil-The Secret Sauce for Conflict Resolution

    Date: November 21, 2013, 11:15am – 1:00pm
    South King County HR Association
    CenterPoint Conference Park
    Conference Center/Commons Building
    (Adjacent to Alki Bakery)
    20809 72nd Ave S
    Kent, WA 98032
    Early Registration: SKCHRA Chapter Members are $22.00, Non-SKCHRA Chapter Members are $27.00 and Students are $12.00 (Meal Deal Card Holders save 10%)
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    As organizational leaders, you know that a huge part of the job is handling hot button conversations. Of course you already know the importance of Active Listening, Validating Concerns, Managing Expectations, and Problem Solving but do you know about the "Secret Sauce?" The "Secret Sauce" is the ability to know what is really going on under the surface. It is the VALUES conversation. You have had the VALUES conversation many, many times. Each time you hear "It is the principle of the thing!" or "It is just not right…" or " I am willing to go all the way to resolve this" or "you will hear from my lawyers" a values conversation was happening.

    So what can you do? Learn "How to Negotiate with the Devil" while maintaining your values, integrity and honor. Come spend an afternoon with Carol Bowser of Conflict Management Strategies, Inc.

    You will learn how to:

    • Recognize the Values Conversation
    • Determine what the argument is REALLY about
    • Artfully Negotiate a lasting resolution
    • Laugh (at least once)


    Presented by:

    President, Conflict Management Strategies Inc.

    In 2002 Carol Bowser founded Conflict Management Strategies, a company emphasizing training, mediation, and consulting on conflict resolution in schools and workplace. Organizations hire Conflict Management Strategies Inc. to address their workplace conflict, train employees in conflict resolution skills, evaluate internal conflict resolution processes, and facilitate tangible change within the working environment.

    Workplace Conflict Expert
    The sources of workplace conflict are as diverse as each workplace. As a close, but independent, advisor to organizations, Ms. Bowser assesses the interpersonal sources of conflict perceived lack of respect, cultural differences, clashing values among employees and departments and works with her clients to create sustainable change and high functioning workplaces.

    Professional Trainer
    Ms. Bowser works with her clients to train personnel at all levels on the skills to address and navigate through workplace conflict. Her style is highly interactive, facilitative, and designed so that participants can put the skills to immediate use in the workplace. She is highly engaging, AND highly knowledgeable.

    Ms. Bowser began her mediation career in 1994 through training at the Pierce County Center for Dispute Resolution. The training was a huge influence on her life and professional career. She has mediated hundreds of cases with particular emphasis on employment matters and working relationships and trains others in mediation skills. United States Equal Employment Opportunity Commission regularly hires Ms. Bowser as a mediator.

    After several years of practicing Employment Law, Ms. Bowser decided to become an entrepreneur and work with organizations to prevent costly workplace conflict and share the gospel of  "Managing Conflict—Empowering People." She knows the difference between what employees perceive to be unfair and what is illegal.

    2005 also saw Ms. Bowser appointed as Lead Law Faculty for the (Western) Washington Campus of the University of Phoenix where she regularly instructed MBA Courses in Enterprise Risk and Undergraduate Courses in Business Law and Employment Law.


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